Refund policy

Refunds & Returns

We genuinely care about your experience and want every customer to feel confident when shopping with us. If something isn’t right, please contact us first. Our support team will make it right quickly and fairly.

1. Modification and Cancellation Order

Orders can only be modified or canceled within 2 hours of being placed. After that, we begin processing and can no longer modify or cancel it.

2. Return & Refund Policy

2.1. 30-Day Standard Return Policy

We stand behind every product we sell. That is why we offer a 30-day standard return or free replacement policy starting from the day your order is delivered.

This standard return policy applies to items that are unused, unworn, unwashed, and returned in their original condition.

To qualify for a standard return:

  • The item must be unused, unworn, unwashed, and in its original condition.
  • The item must be shipped back with a valid tracking number to one of our designated return warehouses.
  • You must provide a receipt or proof of purchase.
  • Returns must be approved by our support team before being shipped back.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping fees are non-refundable unless the return is caused by an error on our side.

Returns sent to intermediary shipping facilities, unauthorized addresses, or warehouses not provided by our support team are not eligible for refunds.

To begin a return, contact us at info@phantomtactic.com. If approved, we will send you the correct return address and step-by-step instructions.

Please do not send returns without approval. Unauthorized returns may not be accepted.

2.2. 90-Day Money Back Guarantee

Our 90-Day Money Back Guarantee is a separate satisfaction guarantee from our standard 30-day return policy.

We want customers to feel confident trying Phantom Tactic products in real everyday use. If you are not satisfied with the comfort, fit, storage, or everyday-use experience of your Phantom Tactic product, you may request a refund under our 90-Day Money Back Guarantee.

This guarantee is no-questions-asked, which means you do not need to prove a product defect or provide a detailed explanation for why the product did not meet your expectations.

To qualify for the 90-Day Money Back Guarantee:

  • You must be the original purchaser.
  • Your order must be placed directly through PhantomTactic.com.
  • Your request must be submitted within 90 days of the delivery date.
  • You must provide your order number or proof of purchase.
  • The guarantee applies to one refund request per customer or household.
  • The product must not be intentionally damaged, altered, abused, or misused.

If your request is approved, we may offer a refund, replacement, or size exchange depending on your preference and the situation.

For approved 90-Day Money Back Guarantee claims, no restocking fees will be charged.

In some cases, we may ask for a photo of the product or packaging to verify the order and help us improve our products. This is for verification and quality-control purposes only and does not require you to prove that you “used it correctly.”

To request a refund under the 90-Day Money Back Guarantee, contact us at info@phantomtactic.com with your order number.

2.3. Refunds for Lost, Damaged, or Incorrect Orders

If your package is lost during transit, we will either resend your order or provide a refund.

However, we are not responsible for lost, misplaced, or undeliverable packages caused by incorrect shipping information provided by the customer.

If your order arrives damaged, defective, or incorrect, please contact us at info@phantomtactic.com within 7 days of delivery with your order number and photos of the issue. We will make it right by offering a replacement, exchange, or refund where appropriate.

2.4. Stolen Packages

If tracking shows that your package was delivered but you believe it was stolen, please contact us at info@phantomtactic.com.

Depending on the situation, we may offer one of the following solutions:

  • A reshipment, which may require a reshipment fee.
  • A partial refund.
  • Assistance with filing a claim with the shipping carrier.

2.5. Refund Processing Time

Once your refund is approved, it will be processed back to your original payment method.

Please allow 5–10 business days for the refund to appear on your bank statement or payment account, depending on your payment provider.

3. Free Replacements

If something isn't right — defective item, damaged in transit, or missing any parts — just email us within 30 days of receiving your order.

We'll send you a free replacement.

Limitations: Our after-sales service is applicable only once per order.

Questions?

For any assistance, please reach out via email at info@phantomtactic.com

If you don't get a response from us, please check your spam folder within 24 - 48 hours.

About us

Roomatify LLC dba Phantom Tactic

Email: info@phantomtactic.com
Phone: +1 (812) 565-8589

Working Hours: 9.AM - 5.PM Mon-Sun

PO Box: 218 Adams Street, 220041, Boston MA 02122, United States

Physical Address: 6 Redwood St, Dorchester, MA 02122, United States

Legal name: Roomatify LLC

Website: https://phantomtactic.com/